1. What are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow websites to store things like user preferences, remember login details, and track usage patterns to improve the experience.
There are two main types of cookies:
- Session Cookies: These are temporary and are erased once you close your browser.
- Persistent Cookies: These remain on your device for a set period of time or until you delete them.
2. Essential Cookies
We use essential cookies to make our website function correctly. These cookies are necessary for the website to work and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services.
| Cookie Name | Purpose | Duration |
|---|---|---|
| session_id | Maintains user login state across pages. | Session |
| csrf_token | Security token to prevent Cross-Site Request Forgery. | Session |
| stripe_mid | Facilitates secure payment processing via Stripe. | 1 Year |
3. Analytics & Performance
These cookies allow us to analyze how visitors use our website, so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Google Analytics: We use Google Analytics to understand traffic patterns. IP addresses are anonymized.
- Hotjar (Optional): We may use heatmaps to understand user experience issues.
4. Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.
- Google Ads / Facebook Pixel: If you arrived via an ad, these cookies track conversion.
- Intercom: Used for our live chat support widget to remember conversation history.
- Stripe: Our payment processor uses cookies to handle secure transactions.
Please note that we have no access to or control over these cookies used by third-party service providers.
5. Managing Cookies
You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas may be restricted.
How to disable cookies:
- Chrome: Settings > Privacy and Security > Cookies and other site data.
- Safari: Preferences > Privacy > Manage Website Data.
- Firefox: Options > Privacy & Security > Cookies and Site Data.
- Edge: Settings > Cookies and site permissions > Manage cookies.
For more information on how to manage cookies in your specific browser, please visit your browser's help documentation.